Frequently Asked Questions
I don’t know what’s my frame size? Or whether my eyeglass would fit!
At CLEARDEKHO, we offer glasses in 3 sizes – small, medium, and large. Click here to know your frame size. Over 90% of our customers find a medium size frame to be the best fit.
I have ordered an eyeglass & they don’t fit me. Or I can’t see clearly through the eyeglass/sunglass I ordered?
No worries! For us customer satisfaction is of utmost priority. 99% of times, this won't happen, however in worst case of your glasses not fitting properly or vision not clear, you can exchange or return the eyeglass/sunglass. Write to us at contact@cleardekho.com, we have a 15 day return policy and provide instant money back or store credit on return.
Can I get eyeglass with my prescription?
You can buy glasses fitted with your prescription or even the frames standalone. We offer glasses with single vision, bifocal, zero power across all powers.
I have a complex power, can you make?
However complex your power be, CLEARDEKHO can make it all.
How do I give you my eye power details?
Once you place your order, you will automatically get an option to provide your power details or upload an image of your prescription. You can also email your power to power@cleardekho.com with your order ID.
I don’t have my prescription, what do I do? Can you help?
At the moment we don’t offer home eye checkup. After placing the order, you can get your prescription from an eye doctor or from your nearest optical store and send the snapshot of the same to power@cleardekho.com along with order ID.
Can I try the frame/sunglass before purchasing it?
We don’t offer “Trial service” at the moment. However, we have easy return policy. In case you don’t like it after purchase, you can get it exchanged/returned.
Which lenses will you fit?
You can select your lens while placing order. We offer different types of lenses including anti-glare, anti-reflective, anti-scratch, polycarbonate, etc. Be rest assured of the quality.
What is your delivery time?
We dispatch the product within 3-4 days of order & prescription confirmation. Usual delivery time is 4-7 days based on the location.
I want to return/exchange the product ordered. What do I do? Will you pick the product from me?
We have easy hassle free 15 days return policy. We can pickup or you can courier (we will pay Rs 50 as courier charges) the defected product to us. For more details you can check our return policy.
Why should I order from CLEARDEKHO?
We offer high quality eyewear, widest range of eyewear at competitive pricing, and hassle-free return policy.
How do I pay for a purchase on CLEARDEKHO website?
CLEARDEKHO offers multiple payment methods. Transactions are secured via trusted payment gateways.
Are there any hidden charges (Octroi or Sales Tax) when I make a purchase on CLEARDEKHO?
There are NO hidden charges. Prices listed are final and all-inclusive.
Is it safe to use my credit/debit card/netbanking/wallet on CLEARDEKHO?
All payments are processed through secure and trusted payment gateways (PG) managed by leading banks. PG partners are PCI-DSS certified with 3D Secure password verification.
Can I access CLEARDEKHO on mobile?
You can go to cleardekho.com on mobile & make a purchase, however we don’t have a mobile app at the moment.
How do I check the current status of my orders?
You can track your order using “track order” link on the home page.
How can I cancel an order?
In case you want to cancel an order, please call our customer care or email contact@cleardekho.com.
What are the delivery charges?
Delivery charges are mentioned before placing the order at checkout.
You don’t ship to my area? How do I order?
Check whether we ship to your area via the pin code checker on the product page. We cover over 21,000 pin codes PAN India.
Does CLEARDEKHO deliver outside India?
Currently, we don’t deliver internationally. Orders must have delivery locations within India.
How do you deliver?
All deliveries are scheduled through India’s top courier partners – Fedex & Delhivery.